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Shipping Policy

Shipping Time -- Most orders received before 2:00PM Central will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM Central Time will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.  

Items that can ship by UPS, you will have the choice to ship by ground or air options.  

The system will pre-calculate shipping charges for your review based the items selected, the shipping method you choose,  and your zip code.  Occasionally, the pre-calculated shipping charges shown are not correct due to system, address, oversize, or zip code issues.  You will be notified prior to shipping if shipping charges do not calculate correctly on your order and given a choice fulfill your order or not with corrected freight charges.    

For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. Charges for the complete order will be incurred at time of order. At check out you will have the choice to select "Partial Shipments are O.K." or  "Ship Complete".  There may be additional shipping charges on orders that are requested to ship partial if all items ordered are not in stock.

On items that are out of stock,  we will notify you of approximate lead time if not already posted on the web.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by PTAC Solutions or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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