Special Order, Closeout, Custom Built Products, electronic parts that are opened are non-Returnable.
Most other items are returnable for credit within 30 days, however, returns for credit are at sole discretion of PTAC Solutions and/or manufacturer and are subject to restocking charges (typically 20%), transportation charges, and final inspection before credit is issued.
To Request a return please email request to: [email protected]
Include Your Contact Information, Original Order Information, Item(s) and Qty Requesting to Return, and Reason For Return Request