Returns Policy

We will gladly repair, return, or exchange (at our discretion) products that are malfunctioning due to defects in manufacturing and/or workmanship for 30 days from the date of purchase or manufactures warranty period whichever is greater. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Special Order, Closeout, Custom Built Products, electronic parts that are opened are non-Returnable.

Most other items are returnable for credit within 30 days, however, returns for credit are at sole discretion of PTAC Solutions and/or manufacturer and are subject to restocking charges (typically 20%), transportation charges, and final inspection before credit is issued.

To Request a return please email request to: [email protected]

Include Your Contact Information, Original Order Information, Item(s) and Qty Requesting to Return, and Reason For Return Request