Order Processing & Shipping
Most orders received before 2:00 PM Central Time will ship the
same business day, provided the ordered items are in stock. Orders received
after 2:00 PM Central Time will typically ship the following business
day.
Orders are processed and shipped Monday through Friday. We do not process
or ship orders on Saturdays, Sundays, or holidays unless prior arrangements
have been made.
Shipping Methods
For items eligible for shipment via UPS, customers may choose from
available Ground or Air shipping options during checkout.
Shipping Charges
Shipping charges are automatically calculated during checkout based on
the items in your order, the selected shipping method, and the destination ZIP
code.
While our system accurately calculates shipping costs in most cases,
occasional discrepancies may occur due to address validation issues, oversized
items, carrier restrictions, or system limitations. If an adjustment to the
quoted shipping charges is necessary, we will contact you before processing
your order. You will have the opportunity to approve the revised shipping
charges or cancel the order before it ships.
Multiple-Item Orders
For orders containing multiple items, we make every effort to ship all
products together whenever possible.
If one or more items are temporarily unavailable, you may choose one of
the following options during checkout:
- Partial Shipments Allowed – In-stock items will ship
immediately, and backordered items will ship as they become available.
Additional shipping charges may apply if multiple shipments are required.
- Ship Complete – Your order will be held until
all items are available and can be shipped together.
Unless otherwise requested, charges for the full order are processed at
the time the order is placed.
Backordered Items
If an item is out of stock, we will provide an estimated lead time
whenever possible, provided that information is not already listed on the
product page. While we work closely with our suppliers to provide accurate
availability estimates, lead times are subject to change.
Delivery Estimates
Estimated shipping and transit times are provided for planning purposes
only and should not be considered guaranteed delivery dates. Once an order has
been shipped, delivery times are dependent upon the selected carrier and
shipping service.
We recommend placing orders well in advance of when the products are
needed to help avoid delays related to inventory availability, carrier transit
times, weather, or other circumstances beyond our control.
At PTAC Solutions, we are committed to processing and shipping your order
as quickly and accurately as possible. If you have questions regarding shipping
methods, delivery estimates, or the status of an order, our Customer Support
team is always happy to assist.
